Privacy Policy | Crucial Solutions

Client and General User Interactions
This privacy notice tells you about the information we collect from you when you interact with us and when you purchase goods or services from us. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

Business Details
Crucial Solutions NE Limited
56 Hutton Close
Crowther Industrial Estate
Washington
Tyne & Wear
NE38 0AH

You can contact us by post at the above address, by email at iain.mccutcheon@crucialsolutions.co.uk or by telephone on 0800 059 9508

As we are not obligated to have a data protection officer, any enquiries about our use of your personal data should be addressed to the contact details above.

Data Collection Details
We collect and process personal data about you when you interact with us and when you purchase goods or services from us. The personal data we process includes:

Your name
Your home or work address, email address and/or phone number
Your job title
Your payment and delivery details, including billing and delivery addresses
Information related to the browser or device you use to access our website
Internet browser and operating system
And/or any other information you provide

Use of Information
We will use the information for the following:

To put recommendations, proposal, a design or quotation based on your requirements
To establish and fulfil a service contract
To deliver a product or solution
To monitor the use of our website services
To comply with applicable law and regulations.

Your information is stored within our cloud infrastructure, which is provided by Microsoft.

We may share your information with third parties, such third parties include but are not limited to:

Banks and direct debit processor
Identity checks, credit references
Couriers and suppliers
Subcontractors and business partners
Search engine and web analytics. See our Cookie policy below.

We do not use the information you provide to make any automated decisions that might affect you.

Duration of Data Retention
We will not keep your information longer than necessary and will only keep information that is relevant to the purpose.

Where you are a customer, we will keep your information for the length of the contract and after that for seven years in line with HMRC Records Management, Retention and Disposal Policy.

Where you are a prospective customer, we will retain your information for 24 months after your last interaction with us.

Rights to Information
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate.

You can also ask us to give you a copy of the information and to stop using your information for a period of time if you believe we are not doing so lawfully.

To submit a request by email, post or telephone, please use the contact information provided above.

Right to Complain
If you have a complaint about our use of your information, you can contact the Information Commissioner’s Office via their website at www.ico.org/concerns or write to them at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 or 01625 545 745
Fax: 01625 524 510

Privacy and Third Parties
Any personal information you provide to us including and similar to your name, address, telephone number and e-mail address will not be released, sold, or rented to any entities or individuals outside of Crucial Solutions NE Limited

Cookies
Our website uses cookies which are small text files that originate from us and are stored on your computer or website server. They do not retrieve information about you that is stored on your hard drive and do not corrupt or damage your computer or computer files. They help us identify website visitor behaviour and visitors’ particular preferences. The table below explains the cookies we use and why.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

Credit Card Details
Crucial Solutions NE Limited will never ask for credit card or bank card details and we request that you do not enter it on any of the forms on our website.

External Sites
Crucial Solutions NE Limited is not responsible for the content of external internet sites. You are advised to read the privacy policy of external sites before disclosing any personal information.

Beware of Risks
Whilst we do our best to protect your personal information, we cannot guarantee the security of any information that you transmit to Crucial Solutions NE Limited and you are solely responsible for maintaining the secrecy of any passwords or other account information. In addition, other internet sites or services that may be accessible through Crucial Solutions NE Limited have separate data and privacy practices independent of us, and therefore we relinquish any responsibility or liability for their policies or actions. Please contact those vendors and others directly if you have any questions about their privacy policies.

Appendix 1 – Proposed Text to Inform Data Subject

Crucial Solutions NE Limited is the data controller for this data. Crucial Solutions NE Limited is a company registered in England and Wales, Reg No. 11170988. The Registered Office of Crucial Solutions NE Limited is: 56 Hutton Close, Crowther Industrial Estate, Washington, Tyne & Wear, NE38 0AH. You can contact Crucial Solutions NE Limited by telephone on 0800 059 9508. The website of Crucial Solutions NE Limited is www.crucialsolutions.co.uk.

The data protection officer is contactable by email at iain.mccutcheon@crucialsolutions.co.uk or by post or telephone at the details shown above. Crucial Solutions NE Limited will keep the data about you for as long as it is believed to be accurate and up to date. The categories of personal data are your name, job title, work email address, company name, work address and work telephone number. You may object to your data being used by us at any time. We use your data on the legal basis of legitimate interest to create a commercial benefit by promoting Business network infrastructure, security and electrical support to you by direct marketing. We believe these communications should have a relevance for you in your professional capacity. You have the right to rectify inaccuracies in the data, to request restriction of processing, to object to processing, to request an electronic copy of the data we hold about you (which we will supply in CSV format) to enable portability, and to request deletion. You have the right to lodge a complaint with the supervisory authority who is the Information Commissioner’s Office (www.ico.org.uk).